Terms and Conditions

Welcome to www.dhowcruise.ae (the “Website”), owned and operated by Happy Smiles Floating Restaurant L.L.C. By accessing our website, browsing our tours, or making a reservation with us, you agree to be bound by the following Terms and Conditions (“Terms”). Please read them carefully before completing any transaction.

Compliance Statement:

Happy Smiles Floating Restaurant L.L.C will not deal with or provide any services or products to any individuals or entities in violation of United Arab Emirates (UAE) laws.

1. Acceptance of Terms

By using this website and booking any of our services, you confirm that you are at least 18 years of age or possess legal parental or guardian consent, and that you agree to abide by all the terms, policies, and guidelines outlined on this platform.

2. Bookings & Reservations

2.1 How to Make a Booking

Happy Smiles Floating Restaurant L.L.C provides 24/7 booking support. You may book directly via our website, phone, or email.

Customer Support Line: +971 55 728 5588
Email: happysmilesdubai@gmail.com

To process your reservation, you must provide the following complete details:

Full Name of Lead Guest
Total Number of Guests — with age breakdowns:
- Infants: Below 3 years old (Free)
- Children: Ages 3 to 10 years old
- Adults: 10 years and above
Preferred Tour Date & Vessel/Location
Contact Phone Number & WhatsApp Number
Email Address

2.2 Food, Beverage & Menu Inclusions

Standard Buffet Inclusions: Your booking package strictly includes only the buffet items, standard beverages explicitly listed on the official menu for your specific tour package.
Additional Paid Items: Any orders for items outside the standard buffet menu—including but not limited to fresh juices, ice cream, specialty tea, or coffee—are not included in your booking price. These items must be paid for separately on board as additional charges.

2.3 Third-Party & Agent Bookings Disclaimer

If your booking is made through a third-party travel agency, hotel concierge, tour reseller, or voucher website:

Inaccuracy Liability: Happy Smiles Floating Restaurant L.L.C is not responsible for any incorrect, misleading, or unauthorized information provided by external agents regarding tour inclusions, timing, menu options, seating, live entertainment, or hotel transfers.
Direct Resolution with Agent: In the event of any discrepancies between what your agent promised and what is actually included in our service, you must resolve the matter directly with your booking agent or reseller.
Official Service Scope: Happy Smiles Floating Restaurant L.L.C solely takes responsibility for the official inclusions and terms communicated directly by our staff at our official boarding counter.

2.4 Payment Methods & Currency

Accepted Payment Options: Major Credit Cards, Debit Cards, Cash on Arrival, and Direct Bank Transfers.
Currency: All prices and transactions are processed in United Arab Emirates Dirhams (AED).
Pricing Updates: Prices listed on the website are subject to change without prior notice. Once a booking is confirmed with full payment, the price is locked.

2.5 Special Event Pricing

Daily deals, promotional vouchers, and standard rates are not valid on special events or public holidays in the UAE, including but not limited to:

New Year’s Eve & New Year’s Day
Eid Al Fitr & Eid Al Adha
Valentine’s Day
Christmas Eve & Christmas Day
UAE National Day
Any official UAE public holiday

3. Cancellations & Refund Policy

Happy Smiles Floating Restaurant L.L.C strives to provide seamless experiences. Guests are advised to review tour choices, timing, and date availability carefully prior to booking.

3.1 Non-Refundable Situations

Refunds will not be issued under the following circumstances:

Late Arrival / Missed Tour: Failure to arrive at the designated boarding location on the specified date and time.
Change of Mind: Personal decisions to cancel or alter plans after the cancellation window has passed.
Wrong Voucher Selection: Selecting the wrong option during purchase (vouchers may be transferred or adjusted upon review via WhatsApp at +971 55 728 5588).

3.2 On-Site Service Resolution

If you encounter any issue with our services prior to or during your cruise, you must call our immediate support team at the contact number provided in your booking confirmation message or email so we can resolve the matter on the spot.

Notice: If an issue is not reported immediately during the event and before the conclusion of the booking date, Happy Smiles Floating Restaurant L.L.C cannot accept responsibility or liability after the tour date.

4. Amendments, Modifications & No-Show Policy

4.1 Customer-Initiated Modifications

You may request changes to your reservation up to 24 hours prior to the scheduled departure time by emailing happysmilesdubai@gmail.com or contacting us via WhatsApp at +971 55 728 5588.
All modifications are subject to cruise availability.

4.2 No-Show Policy

If you fail to modify or cancel your booking at least 24 hours prior to departure and do not show up at the boarding area on time, your reservation will be treated as a No-Show.
No-shows result in a 100% cancellation fee, and no refunds or rebookings will be issued. For emergency inquiries, you may contact management at +971 55 554 3213.

4.3 Company-Initiated Modifications

We reserve the right to reschedule, alter, or cancel cruises due to unforeseen weather conditions, Coast Guard directives, technical issues, or operational necessities.
In such instances, guests will be offered a transfer to an alternative date or a full refund.

5. Customer Responsibilities & Conduct

Boarding & Arrival Time: Guests must arrive at the designated boarding point at least 30 minutes before the scheduled departure time. Cruise departures will not be delayed for late arriving guests.
Health & Fitness: Passengers must ensure they are in good health to board the vessel. Any physical disabilities, medical conditions, or dietary restrictions should be communicated at the time of booking.
Passenger Conduct: Rowdy, disruptive, unsafe, or inappropriate behavior on board will not be tolerated. Happy Smiles Floating Restaurant L.L.C reserves the right to refuse boarding or remove any individual without compensation if their conduct compromises safety or the comfort of other passengers.

6. Liability & Insurance

Personal Belongings: Happy Smiles Floating Restaurant L.L.C is not responsible for any loss, damage, or theft of personal items, electronics, or valuables during the cruise or while at the pier.
Travel Insurance: While our vessels comply with UAE maritime safety regulations and carry statutory marine insurance, guests are advised to obtain personal travel insurance covering trip cancellations, accidents, and medical emergencies.

7. Force Majeure

Happy Smiles Floating Restaurant L.L.C shall not be held liable or responsible for any failure to perform, or delay in performance of, any of our obligations that is caused by events outside our reasonable control (Force Majeure Events), including but not limited to severe weather, natural disasters, acts of war, civil commotion, epidemics/pandemics, governmental restrictions, or maritime authority mandates.

8. Intellectual Property Rights

All original content, branding, logos, graphics, images, and text appearing on www.dhowcruise.ae are the exclusive property of Happy Smiles Floating Restaurant L.L.C and are protected under applicable UAE intellectual property laws. Reproduction, distribution, or copying of any material without express written consent is strictly prohibited.

9. Need help?

If you have any questions or require clarification regarding these Terms & Conditions, please reach out to us:

Legal Entity: Happy Smiles Floating Restaurant L.L.C
Phone / WhatsApp: +971 55 728 5588
Management Line: +971 55 554 3213
Email: happysmilesdubai@gmail.com